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Global call routing |
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Global time zone coverage |
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Measurable cost/benefit management options |
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A seamless, global technology infrastructure |
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A broad range of customer contact center services |
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Depth of experience in multi-center and multi-geography operations and solution design |
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Pakistan is strategically located to serve U.S. based clients |
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Population of 160 MM consists of a large educated workforce with excellent English Language skills. English is the official language of Pakistan. |
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Availability of many highly qualified technical graduates from the numerous Colleges and Universities in Pakistan. |
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Large pool of available employees include European and U.S. educated individuals who have returned back to Pakistan after completing their education and obtaining some practical work experience. |
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A very low attrition of employees in Pakistan, as opposed to a typical annual employee turnover rate of 35 to 40 % in neighboring India. |
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Fewer holidays allows to easily service clients on 24/7 basis. |
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Pakistan is very familiar with Western culture, values and customs allowing employees to easily relate to U.S. customer base. |
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InfoSpan’s management includes Americans who are born and raised in Pakistan. As such, they are well poised to provide the leadership to service U.S. based multi-national organizations. |
