Contact Centre Solutions

InfoSpan has global operations as well as overseas facilities that offer customers a choice of both near-shore and offshore services using our “best shore” model. These multiple locations provide the redundancy our customers require for peace of mind complemented by diverse skill sets and a labor pool with multiple language support.

With quality first, Infospan delivers the following contact center services:

Inbound Customer Care Technical Support Help Desk Order Desk Up-Sell Cross-Sell E-mail Interactive Voice Response Services (IVR)

Outbound Acquisition Telemarketing Broadcast Messaging Market Research Up-Sell Retention and Loyalty Cross-Sell Recovery Lead Generation

 

Infospan understands that the core of a successful contact strategy is to add value whether partnering with our clients as an outsourced or co-sourced provider, or whether delivering contact centre technology or consulting services. INFOSPAN emphasizes value added long-term relationships.INFOSPAN brings reduced costs and increased quality to its clients through disciplined contact centre management techniques such as detailed measurement of agent performance, in-depth training on specific client programs, state of the art technology applications and continuous process improvements.

INFOSPAN realizes that no one solution fits the need of every client. INFOSPAN’s delivery methodology employs our Strategize - Plan – Construct - Deliver Model based upon our Program Execution Process (PEP) .Therefore each of our solutions is customized based upon our client’s needs and program objectives.

INFOSPAN’s contact strategies, solutions and technology capitalize on every contact allowing analysis for future sophisticated data modeling and targeting for future marketing and CRM initiatives

Radiology Transcription Services

Radiology transcription outsourcing has become one of the demanding business processes in today’s technological world. Outsourcing medical related works has become common nowadays and a lot of companies are engaged in the process of outsourcing. Infospan is one of the Global pioneer business processing outsourcing companies. We strive hard to provide our clients with adequate radiology medical transcription.

We have a highly experienced dedicated team of medical transcriptionists and supporting staffs, who are ready to work 24/7, 365 days a year utilizing our offshore centre in Islamabad,Pakistan. We have become one of the leading outsourcing service providers in the nation. Though the radiology transcription outsourcing work given by you are sent to our offshore locations, we guarantee 100% security of your data. All our transcription services are HIPAA compliant and EMR capable.

Our dedicated radiology transcription outsourcing employees will work with health care providers to provide premier radiology transcription solutions. We accept your dictations using our dictaphones or toll free dial in server. These files are converted to digital format and stored in our secure web server. On completion of the transcription processes, the transcribed documents are sent to our experienced editors for quality assurance. Once they finish checking the document word by word for any spelling and grammar mistakes, we use the 256-bit AES encryption method for delivering you the transcripted file. They are handed over to you though secure FTP (file transfer protocol), encrypted e-mail, fax, direct modem, and hard copy delivery. We deliver accurate and trustworthy information at a faster turn around time.

We are a professional radiology transcription company offering the full services in such a manner that satisfies all your transcription requirements. We give the maximum priority to the customization of work. For our radiology transcription services, we make use of the most modern technologies thus making sure that you get maximum returns within your budget.

If you want to know more please click here to access our dedicated tele-radiology services page.