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INFOSPAN’s contact center strategies, solutions and technology capitalize on every contact allowing analysis for future sophisticated data modeling and targeting for future marketing and CRM initiatives.

Strategically located in 6 countries, we offer fully integrated, onshore, offshore & near shore BPO solutions in:

Many businesses today, find it increasingly difficult to provide high-quality customer service and product support without diverting resources from their core businesses. The expense of owning and operating state-of-the-art contact centers is very high. As a result, many companies benefit from outsourcing their customer care efforts.

InfoSpan approaches every customer interaction as an opportunity to build your brand and strengthen the customer relationship. With customer contact centers across the globe, we are geographically positioned and uniquely prepared to deliver added value to your business by providing exceptional service to existing customers and building your business through the addition of new customers.

  • Offering customers a consistent method of contact, through the communication channel of their choice.
  • Improving brand image through consistent and accurate handling of customer contacts.
  • Providing service professionals with access to accurate, up-to-date information, driving timely customer issue resolution.
  • Capturing customer service information for analysis and conversion into market opportunities.
  • Providing a flexible and scalable state-of-the-art operating environment that can accommodate dynamic shifts in volume, workload, and associated staffing requirements.
  • Leveraging a sophisticated network of contact centers in 5 continents, including cost-competitive offshore and near shore locations such as Mexico, Pakistan, Canada and Latin America.
  • Integrating operations platforms, enabling work inter-flow between outsourced customer contact centers, other third party vendors, and internal centers as necessary.
  • Supporting multiple communication channels (telephone, web, e-mail, fax, traditional mail, etc.), providing customer interaction processes that are both proactive and reactive to customer demands
  • If disaster strikes in any of our locations, we have the technology and training methods to quickly move our customers business.

 

   
 
   
     
 
31878 Del Obispo Street, Suite 118, San Juan Capistrano, California | toll free 1.866.611.8611 | tel. 949.260.9990 | info@infospaninc.com
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