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Our Contact Center Services model allows companies to target, acquire, develop and retain customers of high-value using in-house developed tools such as Customer Relationship Management (CRM), order management, analytics and direct marketing.

Infospan Inc specializes in offering the following services:

  • Customer Services (Inbound) – We provide inbound call center services for clients that require high quality 24 x 7 x 365 service. Our superior scheduling model allows us to provide round-the-clock coverage without sacrificing service levels.

    • Technical Support (Voice and Message System)
    • Sales Support (Up-sell and Cross-Sell)
    • Order Taking
    • Answering / Relay Services
    • Customer Retention / Win back


  • Direct Marketing (Outbound) – Infospan has built its reputation on the ability to provide customized Business to Business and Business to Customer solutions. Apart from simply increasing revenue and generating leads, Infospan Inc. has helped clients build rapport and goodwill with customers.

    • Appointment Setting
    • Target Specific Lead Generation
    • Database Marketing
    • Lead Qualification
    • Market Research
    • Registration Service
    • Renewal Services
    • Tele-Sales
    • Tele-marketing

  • E-Services – As internet becomes an increasingly important source of marketing and customer retention strategies, Infospan has developed contact center strategies for targeting online customers.

    • Customized Web Chat Support – allows customers to interact real time via text and messages.
    • Automatic Email Distribution – Our email management system allows us to address customer’s inquiries with personalized responses.

 

   
 
 
 
31878 Del Obispo Street, Suite 118, San Juan Capistrano, California | toll free 1.866.611.8611 | tel. 949.260.9990 | info@infospaninc.com
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