Infospan stands out from its competitors in terms of developing in-house technology platforms to support its diverse operations and providing full spectrum Software Development and support services to its customers globally. These solutions not only incorporate the best industry standards in technology but are also based on decades of experience and expertise that Infospan has accumulated during its operations.
InfoSpan employs a large pool of software engineers coming from different backgrounds to offer full cycle custom software programming services, from product idea, offshore software development to outsourcing support and enhancement. Our custom programming services comprise an array of software development activities, including development of custom Internet applications/solutions; CRM solutions, HRM solutions, Financial and Banking services platforms, maintenance, support of customer’s software, integration of third-party components/applications, reverse engineering; and, customization, integration of open-source solutions.
Infospan has developed and deployed a complete CRM solution with the goal to improve services provided to its clients, and to use customer contact information for targeted marketing according to selected criteria. CRM incorporates various technologies and methods such as Customized Campaign creation and Management, Skill based routing, Predictive Dialing, Email and Fax broadcasting, IVR, ACD, ACW, Wallboard, Agent monitoring, Detailed Reporting and Trend analysis. An integrated DNC module ensures FCC and CRTC regulatory compliance.
Custom built HRM (Human Resource Management System) provides the strategic and coherent approach to the management of Infospan’s most valued assets, its workforce, who individually and collectively contribute to the achievement of the objectives and goals.